Order cancellation can be done online by going to "My Account" (by clicking the "My Account" link on the top of any page) and clicking on "Order Status / Tracking." Orders that are still able to be cancelled will have a "Cancel" button located beneath the order number. Most orders in the "Processing" stage can be cancelled. Exceptions occur when processing is in fact complete but order status has not yet been updated on the website. Orders beyond the processing stage cannot be cancelled.
Please Note! Individual items cannot be cancelled from an order. If any part of your order is incorrect, you will need to cancel the order and place it again.
Can I cancel a backordered item?
If an item in your order is unexpectedly backordered, you will have an opportunity to cancel it if it has not been shipped. We will send you an email informing you of the backordered item(s) and estimated arrival time if it is available.
Please Note! Backordered items are charged to your credit card at the same time as the rest of your order. If you decide to cancel the backordered item, we will credit your charge account. Please allow at least 3-5 business days for credit card processing.
Will a charge show up on my credit card?
If an order is cancelled, a charge will not show up on your credit card statement. A pending charge will exist temporarily, but this will automatically disappear after a day or two (as determined by your credit card company).
Please Note! ! If an order is outstanding for more than 2 weeks, we will automatically cancel it and inform you via email. In addition, Wrapables reserves the right to limit or cancel orders for any reason, including protecting our customers and Wrapables against fraud. Orders may be cancelled whenever there is doubt as to the accuracy, truth or validity of information supplied by customers. Wrapables reserves the right to request additional information for order processing purposes as necessary.